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'I felt like I'd failed before I'd even started': Award-winning agency boss reveals his work experience nightmare

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Josh Cotton
10 June 2026

Work experience isn't about making teas and stacking brochures; it's about preparing the industry's next generation of talent, says TTG Top 50 winner Josh Cotton, who almost had his career derailed by agencies unwilling to lend a hand.

Cotton Travel's storefront
Cotton Travel

Cotton Travel won their regional category (Yorkshire) at this year's TTG Top 50 Travel Agencies

By the time I was studying travel and tourism at college, I already knew I wanted to become a travel agent. I was completely set on it. But looking back now, there was a point where I thought it might never happen.

I grew up in Turkey and returned to the UK when I was 15 going on 16. At the time, English wasn't my first language and I didn't have any UK qualifications. School after school turned me away; some even said they were worried I would affect their results.

Eventually, I met a woman called Kathryn Seaward at Hull College. She changed everything for me.