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Agents

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'It's morally wrong': hotels 'milking' Heathrow closure, says agency boss
Phil Nuttall, chief executive of Travel Village Group, slammed hotels that have looked to profit from the Heathrow power outage on Friday and increase prices by 500%
Hays Travel branch the latest to leave the high street – why are agencies moving shops?
By relocating its Bishop Auckland store, Hays Travel has followed in the footsteps of rivals such as Tui and Barrhead Travel
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Abta LifeLine reveals it wrote off £78,000 in debt for travel staff last year
Abta’s charity arm, Abta LifeLine, helps travel professionals who are struggling financially to pay their debts
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Heathrow boss welcomes investigation into power outage as full operations resume
Nearly 300,000 passengers were impacted when an electrical substation in Hayes – north of Heathrow – erupted into flames last week
How agents worked through the night to save holidays during Heathrow shutdown
Agents have been working around the clock to save their customers’ journeys after a ’significant’ power outage shut down Heathrow
Hays Travel awards millions in bonuses to 4,500 employees after £3 billion sales bounty
Staff at the UK’s largest independent agency will receive £100 per year of service after the agency reached £3 billion in total transaction value six weeks ahead of its year end
Wawel Royal Castle, Krakow, Poland
Tui reveals which destination is punching well above its weight
The group confirmed at a media event on Wednesday (19 March) that bookings for Poland had jumped 200%
Royal Caribbean to host agents on Icon ship visits in Barcelona
The family-focused line will soon unveil a ship visit programme with a difference where agents will be flown out to Spain to experience Allure of the Seas and Legend of the Seas
Gatwick pursues long-haul goal with new Kenya and Bahrain routes
The hub is counting the benefits of attracting more long-haul airlines, with Kenya Airways and Gulf Air the latest to bring services
Gordon McCreadie
Elegant Resorts shares luxury sports brand plans with 'niche' angle
The tour operator says it will empower its trade partners to organise elite sports travel as it embarks on a new era under Gordon McCreadie’s leadership. 
How Westoe Travel generated more than £150,000 from Newcastle's Carabao Cup win
The South Shields agency sells overseas breaks alongside travel for high-profile sporting events featuring the teams from the local area
Why travel agents will need £2,000 in extra commission from 6 April
The consortium says agencies will need to sell seven extra holidays per staff member to fund rises in minimum wage and National Insurance from April
Gold Travel Counsellor's No.1 rule for Gen Z daughter when speaking to clients
Top-selling agent Lisa Hillyard is keen to show daughter Amy that sometimes, the “old-fashioned” way of dealing with customers is best
‘I'm an agent who's been to every Sandals except one and this is my favourite’
As Sandals’ 2.0 era progresses, Holiday Elite homeworker and Sandals top seller, Pauline Ramsay, reflects on her 25-year-long love affair with the brand
EU Entry-Exit System delay prompts new FCDO advice
The FCDO has updated its advice on Schengen countries following the latest delay to the introduction of the EU Entry/Exit System
Homeworker Jenny Jackson was diagnosed with vascular dementia in 2022
‘I have vascular dementia but I’m determined to keep selling holidays’
Jenny Jackson quickly realised that she ’absolutely loved travel’ after unexpectedly joining the industry in her late 40s, however some 27 years later she is wondering how long she can continue to sell holidays
Alcohol-free club for agents to shake up industry networking
It’s time for the travel industry to start accommodating non-drinkers, says Theo Hitchcock, regional MyLER manager for UK and Northern Europe at Little Emperors. 
Olympic Holidays hires former Classic Collection sales lead Leanne Edwards
Leanne Edwards will be responsible for enhancing the Greece and Cyprus specialist’s presence in the market and further developing its partnerships within the travel trade sector
Five ways to sell responsible travel (without mentioning the S word...)
Taking small but tangible steps, holding suppliers to account and navigating the implications of selling animal attractions were among the main discussion points at TTG’s Sustainability Festival 2025
Virgin Atlantic wants agents to sell new zero-emissions air taxi service
Through the partnership, the carrier aims to offer zero-emission, short-range journeys across the UK, starting with regional and city connections from the carrier’s Manchester and Heathrow hubs
‘She'd want me to keep travelling’: agent pays tribute to daughter after Laos methanol death
Go Travel agent Sue White’s 28-year-old daughter Simone tragically died of methanol poisoning while travelling in Laos last November. She talks about how she’s coping with returning to promoting the happy proposition of travelling, given the circumstances of her daughter’s death
easyJet holidays features sustainable package trips
Easyjet holidays vows to make sustainable travel 'affordable for everyone'
The tour operator’s report highlights the environmental, social and governance principles (ESG) that guide easyJet’s strategy and the measures it has taken to become more sustainable
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AE Expeditions unveils new £60,000 extended ship visit programme for agents
EMEA sales director Andrew Turner announced plans to overhaul the line’s UK and Ireland ship visits last year to ensure agents got ’a true expedition experience’
Top agent plans epic 70-day no-fly trip from Belfast to China
The journey took 70 days and included nine legs.