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'I turned an underperforming Tui store into an award-winning success story – here's how I did it'

Interview
Harry Kemble
5 December 2025

Tui's 'Terrible Two' Debbie Palmer and Julie Anderson were at the top of their game when Palmer left the branch they shared to go and turn around a failing store – so what happened when their long friendship was put to the test? And how did they end up helping each other achieve the mutual success they'd enjoyed for years prior?

Tui agents Debbie Palmer and Julie Anderson have been friends for more than 40 years
(Credit: Tui)

Tui agents Debbie Palmer and Julie Anderson's friendship spans 40 years and counting (Credit: Tui)

Tui agents Debbie Palmer and Julie Anderson's more than 40-year friendship has only threatened to fall apart once.

The pair are two of Tui's longest-serving and most prolific sellers, with their sales skills earning them more than 15 Tui awards.

However, in 2011, Palmer left the job she shared with Anderson at Tui's Waltham Cross store to rescue an underperforming branch 15 miles down the road.

Anderson, the more organised half of the self-proclaimed Terrible Twos, reveals how she initially struggled not having Palmer by her side every day.