One agent told TTG customers would book direct with the operator if they decided to pass on higher costs to consumers, creating a challenging business environment for agencies.
While the industry was spared any major changes by way of travel-specific measures in chancellor Rachel Reeves’ budget on Wednesday (26 November), agents are concerned about further rises in minimum wages, as well as the cumulative effect of higher taxes, such as employers’ national insurance, which was increased in the 2024 budget.
