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Independent

InteleTravel acquires sport and entertainment ticketing platform
InteleTravel has paid an undisclosed sum for a ticketing specialist that will operate as a stand-alone brand and provide product for its agents
Luxury cruise agent shares ‘overlooked’ rule that can ‘make or break’ clients’ trip
Claire Parsons was named a “Virtuoso Cruise Icon” after impressing the travel network with her exemplary cruise sales.
Hays Travel branch the latest to leave the high street – why are agencies moving shops?
By relocating its Bishop Auckland store, Hays Travel has followed in the footsteps of rivals such as Tui and Barrhead Travel
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Abta LifeLine reveals it wrote off £78,000 in debt for travel staff last year
Abta’s charity arm, Abta LifeLine, helps travel professionals who are struggling financially to pay their debts
How agents worked through the night to save holidays during Heathrow shutdown
Agents have been working around the clock to save their customers’ journeys after a ’significant’ power outage shut down Heathrow
Hays Travel awards millions in bonuses to 4,500 employees after £3 billion sales bounty
Staff at the UK’s largest independent agency will receive £100 per year of service after the agency reached £3 billion in total transaction value six weeks ahead of its year end
Gordon McCreadie
Elegant Resorts shares luxury sports brand plans with 'niche' angle
The tour operator says it will empower its trade partners to organise elite sports travel as it embarks on a new era under Gordon McCreadie’s leadership. 
Why travel agents will need £2,000 in extra commission from 6 April
The consortium says agencies will need to sell seven extra holidays per staff member to fund rises in minimum wage and National Insurance from April
Gold Travel Counsellor's No.1 rule for Gen Z daughter when speaking to clients
Top-selling agent Lisa Hillyard is keen to show daughter Amy that sometimes, the “old-fashioned” way of dealing with customers is best
Homeworker Jenny Jackson was diagnosed with vascular dementia in 2022
‘I have vascular dementia but I’m determined to keep selling holidays’
Jenny Jackson quickly realised that she ’absolutely loved travel’ after unexpectedly joining the industry in her late 40s, however some 27 years later she is wondering how long she can continue to sell holidays
Alcohol-free club for agents to shake up industry networking
It’s time for the travel industry to start accommodating non-drinkers, says Theo Hitchcock, regional MyLER manager for UK and Northern Europe at Little Emperors. 
Top agent plans epic 70-day no-fly trip from Belfast to China
The journey took 70 days and included nine legs.
From river to rail: Uniworld hosts 70 agents on iconic train
Uniworld and Golden Eagle Luxury Trains hosted 70 agents for lunch onboard an exclusive Danube rail experience following the Clia RiverView conference
Luxury agent's clever strategy for staying in touch with clients year-round
Emily Grace has launched a luxury wellness agency that plans more than just holidays for health-conscious travellers. 
Agent ‘blown away’ by client’s souvenir after whirlwind India itinerary
Luxury travel advisor Victoria Bebb says she is keen to continue working with British artist Jemma Powell following the success of the trip. 
Love To Travel boss quickly recruits family friend before his agency shuts down
Charlie Coyle, manager at Guernsey-based agency Trafalgar Travel, has stayed in touch with Love To Travel owner Joanne Dooey over the years and now the pair will work together
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Travel agents to be given 'tools for success' through new initiative
The World Travel and Tourism Council (WTTC) has announced a new initiative – called Together in Travel – which aims with the support of several leading founding members to help travel agencies succeed in the global travel industry
Inverness agency SJ Travel Centre finds new premises after gangland-style arson attack
Inverness-based SJ Travel agency has moved to a temporary office after it and five retail outlets were burned down in an arson attack last weekend
Jet2 switches Amalfi flights away from new airport
The carrier has abandoned a deal with Italy’s new Salerno airport, offering the Amalfi coast via the more usual gateway of Naples
Essex agency Adore Holidays opens second branch in Yorkshire 200 miles from first shop
Agency’s new outpost in West Yorkshire is 186 miles from its original shop in Essex
Agent's ‘perfect’ place for finding family clients after winning TTG Luxury award
Claire Masse of Frangipani Holidays shares her top marketing insights after winning New Travel Designer of the Year at the TTG Luxury Travel Awards 2025. 
Carrier names top agents ahead of Retreat 2025
The luxury tour operator recognised 30 trade partners at its annual awards ceremony in London on Thursday.
Independent operators can be successful in Trump era, Aito insists
Aito chair Chris Rowles says he believes members who got through Covid will be able to overcome anything that Donald Trump throws at them in the coming four years
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Aito to return to Spain for its 2025 overseas conference
The trade body has chosen a region of northern Spain for this year’s overseas conference, saying it will provide a very different experience from the 2024 event