Travel agents with clients overseas or flying abroad have shared their experiences online soon after Heathrow airport confirmed the all-day closure in the early hours of Friday morning.
Phil and Paula Nuttall work around the clock to save clients' holidays from their bedroom (Credit: Travel Village Group)
Agents have been working around the clock to save their customers’ journeys after a “significant” power outage halted all operations at the London airport, causing the cancellation of more than 1,300 flights.
Taking calls in the middle of the night to reassure panicked customers, contacting suppliers to reschedule flights and book additional hotel stays were among the many ways agents have gone above and beyond for their clients.
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