Hays Travel branch the latest to leave the high street – why are agencies moving shops?

News

Ilaria Grasso Macola

24 March 2025

Hays Travel has become the latest agency to move one of its shops from the high street to a retail park to boost the customer experience and business.

Hays Travel, bishop auckland, store — Hays moved its Bishop Auckland store to a retail park on the outskirts of the market town (Credit: Facebook/Hays Travel)

In a Facebook post on 12 March, the UK’s largest independent agency revealed its Bishop Auckland store had moved to a retail park on the outskirts of the market town.

“The wait is over – we have now moved! Your new Hays Travel Bishop Auckland branch is now open!,” the store posted. “We have the same amazing friendly team, come down and see our lovely new shop and discover our amazing holiday deals!

“Find us at Bishop Auckland retail park, we are located opposite Home Bargains and next door to Greggs."

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