A travel agency boss has slammed airport hotels that hike prices in the wake of major incidents such as the Heathrow power outage, which affected nearly 300,000 passengers.
Phil Nuttall said it is ‘not palatable’ when hotels hike prices when passengers are stranded overseas
Phil Nuttall, chief executive of Blackpool-based Travel Village Group, admitted the agency had only a few customers whose plans were impacted by the power outage caused by a massive fire at an electrical substation that supplies the airport.
However, Nuttall called hotels’ pricing strategies "not palatable", adding: “If you’ve got a rock concert in town, hotel prices tend to go up around 100%, but here we’re seeing 500%," he said.
"Hotels are trying to milk [the Heathrow power outage]."
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