Personal experience inspired Carol Sargent to found dementia specialist holiday company MindforYou. TTG learns her story, and picks up tips for selling to the market
Experts have welcomed a relaxation of rules from the Advertising Standards Authority (ASA) addressing fluid pricing by agents – changes that are “30 years” overdue, according to one commentator
What do customers hear when they call your number? PH Media Group’s Mark Williamson examines how agents can use hold time and audio branding to their advantage
How can agents offer a customer journey with consistent branding? Gordon Bethell, chairman at creative communications agency CreativeRace, shares his insights
Agents who make the effort to contribute their time, resources and careers advice to local schools and colleges are reaping the rewards, as Debbie Ward discovers