Selling tips

Selling responsible zoos

Faced with the deadly threat of ruthless poachers, East Africa’s 700 eastern black rhinos are on the brink of extinction. However, the species has a determined ally 6,000 miles away at Chester Zoo.

Since 1999, the zoo has supported a range of projects in Kenya and Tanzania to help save the resident rhinos, including monitoring populations, education work and increased security.

Mystery Shopper's seller of the week: Heather Dunbar, Cosmos

This week we’re in Lichfield where our winner displayed reassuring knowledge and enthusiasm for Lapland

Mystery Shopper's seller of the week: Julie McCallum, Frasers Travel

This week we’re in Saltcoats for a Mekong river cruise where the winning seller showed good product knowledge

Mystery Shopper's seller of the week: Tony Daly, Ranch Rider

This week we’re in Chester Le Street and Stanley where our winning seller was patient, warm, friendly and informative...

Simon Reeve: Move on from selling dreams to experiences

TV presenter Simon Reeve has called upon travel firms to sell “experiences” instead of “dreams”, to encourage tourists to holiday more sustainably

ttgluxury Seminar: 'Internet proof' your business and network to prosper in the digital age

Find out how these travel entrepreneurs have set their stalls for the current marketplace

Mystery Shopper's seller of the week: Chantelle Hudd, Thomson

This week we were in Northwich, Cheshire where our winning seller was inquisitive and showed great attention to detail

The 7 ethical tourism tips you need to know to sell Tobago

From responsible turtle watching to getting a culture hit from partying with locals, we learn how clients can make the most of Tobago holidays

Why Disney is investing in the trade and how agents can benefit

From hosting mega-fams to offering special rates, we look at how Disney is working with agents

Sharon Munro: When sales staff lose their hunger, offer them a new challenge

Don’t give up on employees who no longer enjoy selling - use their people skills and knowledge of your business elsewhere, says Barrhead’s Sharon Munro

Three surprising ways agents grow wedding and honeymoon sales

Three wedding and honeymoon specialist agents reveal their tactics for strengthening sales in the romance sector

Mystery Shopper's seller of the week: Theresa Loveless, Thomson

This week our reviewer wanted a villa holiday in Sardinia. A smart store and a detailed consultation helped the winner stand out

Mystery Shopper's agency of the week: Cheryl McCormick, Kuoni Liverpool

This week we headed to Southport to shop for a honeymoon in Bali - and the winning consultant racked up a huge score of 94%

In pictures: Mission Oasis - the all-new ship tour that got rave reviews from agents

Royal Caribbean invited 100 agents to a day of activities and quizzes on the mammoth ship. The TTG team joined in the fun

Cash in on days out: four agents who run their own coach trips

These small companies have turned away-days into a valuable sideline and a driver of new business. Debbie Ward hears how they did it

Problem, promise, proof, proposal: four steps to a great sales story

Time-honoured techniques of storytelling can help you sell more effectively. Pippa Jacks learns about the process from trainer Richard Newman

The rise of the micro-adventure

How intrepid 9-to-5ers are reshaping a sector that was once dominated by gap year students

TTG joins Jo Rzymowska on Royal Caribbean's global sales blitz day

When the line sets out to visit 5,000 agents in a single day, everyone has to pull their weight - including associate vice-president and general manager Jo Rzymowska