When Steven Hansen, Co-Founder of World Accessible Holidays, got a late-night call last month from a client stranded in Switzerland without their vital medication, there was no contingency plan to fall back on. So he jumped straight in his car.
Hansen left his Cardiff home at 11pm to catch a 6.40am flight at Heathrow Airport
By 11pm, Hansen was en route from his home in Cardiff to east London to collect the meds after a repeat customer, who competing in an adapted sailing event on Lake Geneva, realised he had left it in the UK.
"There isn't a great deal you can do or organise at quarter to 10 the night before they need it," Hansen told TTG. "We looked at courier options, but it was getting complicated because he needed it virtually straight away."
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