Kuoni Connect will go live on 18 November, providing agents tools, offers, learning and "AI-driven support", as well as new ways to contact the operator – including via WhatsApp.
The launch follows "extensive consultation with trade partners", Kuoni claims, while head of trade partnerships Sarah Weetman characterised it as "a reimagining of how we show up for trade partners".
"We’ve listened to what our partners need – smarter tools, easier access to content and more personalised support," Weetman continued. "Kuoni Connect delivers all this and demonstrates our commitment to building trust, loyalty and long-term growth with the trade.”
