It’s easy for the Channel Islands to fall between the cracks, says Gill McCarthy, sales director, Airways Holidays. “It’s not quite home and it’s not quite abroad,” she says. “Agents tend to wait for customers to come in and ask for Jersey or Guernsey, rather than proactively selling them.”
Once McCarthy has spent time training an agent on what the islands can offer for different clients, she notes an increased desire to proactively sell it. “I often hear agents say ‘I didn’t realise the Channel Islands had all that!’”
Access to the islands is straightforward, with flight links from regional airports all over the UK, using scheduled airlines and Airways’ own charters. Expert knowledge is another hook. McCarthy is the only team member based in the UK – the rest of the team is out in Jersey.
“Our reservation consultants know everything there is to know about Jersey and Guernsey, because they live there. The hotels, the events and the insider secrets that can really make a holiday.”
Now that there is rising demand for holidays in perceived “safe” destinations closer to home, and good availability for late August, McCarthy is on a mission to make sure that every agent remembers the Channel Islands this summer.
And with the country reeling from post-Brexit fall-out, she’s also quick to point out that there are no currency exchange rates to factor in, for longer term bookings there are no potential passport implications to worry about, and the islands have a reciprocal health deal with the mainland so no EHIC is required.
Here are McCarthy’s client-match suggestions for four customer types: