For Travelport’s Alistair Rodger, enhancing client relationships is key.
There have been some exciting developments at Travelport. A $4.4 billion privatisation deal in May and several additions to senior management including a new chief executive, Greg Webb, promise to breathe new life into the UK-headquartered travel technology company.
TTG speaks to Alistair Rodger, global vice-president of agency sales for Europe, to find out more about the company’s plans for the trade as well as the latest tech innovations it is embracing in 2020.
With previous roles at Hotelbeds, Holiday Autos and the LateRooms Group, Rodger is keen to leverage his experience of managing relationships to implement a strong customer- centric and trade-friendly approach to Travelport’s 2020 strategy.
“When I first joined Travelport in September, I mentioned three priorities that will be important for our clients and which should guide everything we do: improve customer satisfaction, maximise revenue; and stand out in
an incredibly competitive industry,” he says.
“If a travel agent is struggling because more than half of travel bookings worldwide are direct to the supplier, we should be asking how we can tailor our solutions so that some of these buyers come back to agents.”
Tools developed for agents since Travelport’s foundation in 2006 include Trip Assist – a mobile app offering an itinerary manager, day-of-travel assistant and real-time alerts – and Travelport Search Control Console, a web-based user interface enabling agents to customise content for clients.