"You know there are worst places to be when making a booking – I guess it really highlights that we are always working," Reed told TTG.
"Now more than ever we have to be on hand to answer queries ’out of hours’ – no matter where we are. We are human too and clients feel like they have more of a personal touch when you are willing to chat outside of the 9-5.
"We may well be out and about, but most regulars know that I am generally in my garden or the hot tub."
The Pembrokeshire-based agent worked alongside Allison Bewick from tour operator Mainstreet Travel Group to secure the booking.
