Travel agents are having to deal with “irate and aggressive” customers due to the dispute between travel organisers and the government over travel to amber list countries.
Prime minister Boris Johnson and government ministers have this week urged UK residents not to travel to amber countries, such as Spain, Greece and France.
But travel trade associations, such as Abta, have insisted that it is still legal to travel to these destinations and customers do not automatically have the right to cancel these trips.
Graeme Brett, from Westoe Travel, who helped to set up the new Target travel agent campaign group, said: “Travel agents are stuck in the middle and having to deal with irate customers.
“Members have reported customers becoming irate and aggressive after trying to cancel holidays to amber destinations but the operators are saying that the holiday is still operating."
Brett added: “It is clear that there is a safety risk to agents from some customers if there is not clear guidance on from the government, tour operators and the trade bodies.”
Target, which now has nearly 900 members, is advising agents to check their professional indemnity insurance if they are selling holidays to amber destinations.
A survey of Target members found only 23% of agents were currently booking amber destinations, while 55% were only accepting bookings for green list countries, domestic holidays and departures in 2022 and 2023.