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Agents hit back at Thomas Cook after commission cut

Operators
TTG Staff
15 April 2015

Independent travel agents have hit back at the decision by Thomas Cook to reduce its commission to third party agents, labelling the move “a poor commercial decision”.

Thomas Cook logo

Jenny Jackson, homeworker, Travel-PA.com said: “I was horrified by the news. “I wasn’t a big Thomas Cook seller, but I tried to support them where I could.

“Independent agents have supported them through all their problems – this is like the final nail in the coffin. It feels like we’re being stabbed in the back.

“I believe it would have taken them a lot longer to get out of the hole they were in if they hadn’t been supported by independent agents.”

Another trade source who preferred to remain anonymous added: “What they are planning to make by reducing commission, they will lose in volume.”