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Dynamic packaging 'too risky' under new package travel regulations

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James Chapple
10 August 2018

Agents are doubling down on financial protection, or simply moving away from dynamic packaging altogether, due to the greater risk it poses their businesses under the new Package Travel Regulations (PTRs).

Agents have charted strong cruise and touring bookings

Under the new PTRs, which came into effect on July 1, agencies shoulder additional responsibility for all services included in a package, while customers can hold package organisers responsible for any supplier failure that affects their trip.

While some have welcomed the regulations levelling the playing field with OTAs, the new PTRs put greater onus on those agencies wanting to work dynamically to bolster the financial protection they have in place.