In a letter to the Financial Times in response to a recent article about flight disruptions "exposing" the carrier’s operating model, chief executive Johan Lundgren said the airline’s model was "far from being a weakness".
"Our model is simple — low fares and great service at Europe’s primary airports, where we provide outstanding value for our customers compared with higher cost legacy carriers," he added.
"Being at busy, slot-constrained airports means we have been affected during the unique period of industry operational challenges, perhaps more so than carriers flying out of less popular secondary and tertiary airports with more slack in their operations."
