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Flight Centre hails ‘renaissance’ of agents as industry recovers

Business
Rob Gill
25 August 2022

Global travel agency Flight Centre is seeing a “renaissance” of the travel agent after cutting its losses in its last financial year.

Flight Centre says more holidaymakers are now seeking the advice of travel agents

The Australian-based firm said it was seeing “stronger demand for human service and advice in a more complex environment” as travel recovers from the Covid-19 pandemic.

“This added complexity plays to Flight Centre’s strengths in both the leisure and corporate sectors and is fuelling a renaissance of the travel advisor as travellers seek expert advice,” said the company as it announced its annual results.


“To better service this demand, the company has continued to target experienced travel agents who were displaced during the pandemic, while also reinitiating its novice recruitment programmes at scale.”