Previously known as the Aviation Passenger Charter, which was introduced during the pandemic, the newly named Air Passenger Travel Guide details what people can expect from airlines, travel agents, tour operators and airports if things go wrong while travelling.
The guide includes advice about what to do if flights are cancelled or delayed, if baggage goes missing, and the rights of disabled passengers. It also features guidance on how to complain if passengers feel they have been treated unfairly.
The guide reminds passengers to regularly check the Foreign Office website for the latest security and safety advice before booking travel, as well as what counts as an extraordinary circumstance, when compensation isn’t available.
While security checks are continuing to change, the guide advises passengers to be prepared to remove electronics and small liquids from their bags when travelling by air.
Aviation minister Baroness Vere has written to 30 partners in the aviation industry to encourage the use of the guide on individual websites so passengers have the information they need at the point of booking.
She said: “Whether going on holiday, travelling for business or visiting loved ones, we all want our journeys to be smooth and without any hiccups, which is why the Air Passenger Travel Guide is so important.
“Having a one-stop shop of information and advice, which is clear and concise, will help improve the overall travel experience and make sure passengers are getting what they deserve.”
The travel guide will also soon contain British Sign Language and easy-read versions, and accessibility information has been collated in the new version.
Abta chief executive Mark Tanzer said: “There are lots of rights in place to protect people who are heading off on holiday, particularly if they are caught up in delays or cancellations. But your rights do vary depending on what you booked, with those on a package holiday enjoying greater protection.
“The Air Passenger Travel Guide gives a good outline of what travellers can expect and Abta is also on hand to guide our members’ customers and offer additional cover through the Abta Code of Conduct.”
