Domestic airlines could face stricter rules over compensation for passengers who experience flight delays and other disruptions under new guidance set out by transport secretary Grant Shapps.
The long-haul market faces “a real issue with pricing” over increased flight costs
Under the new plans announced on Monday (31 January), the government is considering mandating all airlines to be a part of the aviation Alternative Dispute Resolution (ADR) scheme, which would give customers a means to escalate certain complaints which cannot be settled between them and the airline outside of court.
There are currently two providers of ADR in the UK, and airlines can join voluntarily. Under the new proposals, all airlines would have to join the scheme.
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