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‘I booked a couple to Brazil – now they live there!’: 5 times agents changed their clients’ lives for ever

High street
Ilaria Grasso Macola
20 June 2025

TTG’s Ilaria Grasso Macola hears from a handful of agents whose impact on their clients’ lives went far beyond just sating their wanderlust.

Clockwise from left: Ashley Phillips, Jenny Jackson, Tanya Pace, Wendy Haines and John Dixon

Turning people’s dreams of visiting far-flung climes into life-long memories is a huge responsibility for agents to shoulder. But every so often, agents can have an even more profound effect on their clients’ lives.

Travel is a powerful force that shapes the lives of individuals and communities around the world by redistributing wealth to tourism-dependent economies, driving positive societal change and promoting acceptance while breaking down barriers and taboos.