The association said pre-Covid, passengers spent – on average – around 90 minutes navigating typical airport travel processes. These include check-in, security, border control, customers and baggage claim.
However, the association said the most recent data on passengers’ airport journey suggest this has doubled to around 180 minutes.
More worryingly, Iata said this was based on passenger and travel volumes at only around 30% of pre-Covid levels.
Its modelling suggests without improvements to the Covid passenger journey, these processes could amount to five-and-a-half hours per trip at 75% pre-Covid volumes – and eight hours at 100%.
