John and Irene Hays light up Good Morning Britain

The Hays were hailed “heroes of the high street” by presenters Kate Garraway and Ben Shephard (video above) after the couple acquired all 555 former Thomas Cook stores on Wednesday (9 October).

Hays has already reopened more than 20 former Cook stores and reemployed more than 1,200 former Cook staff.

“It’s been just amazing,” Irene said. “Not only have have the British public gone into those places where we opened the first shops yesterday and cuddled the staff, but the coffee shops around thought ‘they might not have a kettle and coffee yet’ – let’s make sure they are looked after.

“I was running back to our head office yesterday and this woman jumped in front of me and said: ‘You’re Irene Hays and I saw you on the telly!’"