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‘Thomas Cook's staff are desperate to deliver for Hays Travel’

Operators
James Chapple
14 October 2019

Before stunning the industry with his sensational swoop for Thomas Cook’s retail network last Wednesday (9 October), John Hays marked the occasion with his usual trip to Greggs for a bacon sandwich.

John Hays passed away suddenly in November 2020

John and Irene Hays pictured after they took over Thomas Cook's retail network in 2019

John’s sarnie, though, may prove much easier to digest than his earlier purchase, seven minutes to midnight the night before when the Cook deal was sealed.

Coincidentally, this was six years to the day Hays bought Bath Travel. Then, there were 60 branches to absorb, but now he has to add 555 to the existing 190. That’s a lot for him and wife Irene to chew over.


Work had been progressing behind the scenes to smooth the process. Hays had already recruited Cook’s area managers from Northern Ireland, Scotland, Wales, Kent, Essex and East Anglia before the deal was inked. These managers brought with them their own staff. “That’s why we have got to well over 500,” said John.