The film shows several of the operator’s retail staff answering questions unprepared that were also put to a voice activated virtual assistant.
One challenge was to detail the differences between Antigua and Mexico. While the agent pointed out Antigua’s greenery and Mexico’s Mayan ruins and all-inclusive hotels, the virtual assistant gave an answer about life expectancy.
“I don’t think I would tell my customers about the average life expectancy,” said Guildford agent Rachel.
