- Listen – “Take the time to get to know clients… you’re selling a different product so you need to be more reactive and responsive.”
- Get clued up – “Learn how to read a deck plan and familiarise yourself with the cruising terms you’ll need to know.”
- Learn destination tips – “Book a port-facing cabin for views arriving in Istanbul; no visa needed for St Petersburg when on a cruise.”
- Start steady – “Plan your new-to-cruise clients a short taster sailing.”
- Be savvy – “Make the most of shoulder seasons (beginning and end of seasons) and ship repositionings to offer clients
New to Cruise: Coach shares key advice for agents
Training
Tom Parry
20 December 2018
Coaching guru and former Trailfinders cruise sales manager, Simon Cox, imparted his top tips:
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