Thousands of air travellers are still displaced following the bank holiday Air Traffic Control outage. The computer failure is classed as extraordinary circumstances by airlines under EU 261 compensation laws, but Which? editor Rory Boland said carriers still had obligations towards their passengers.
PM urged to compel airlines to remind passengers of disruption rights
Government
Gary Noakes
29 August 2023
The government must force airlines to shake up the way they deal with passengers during disruption, Which? Travel has said.
Only around half of passengers think UK airports and airlines are ready for the summer (Credit: iStock)
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