The carrier said its Qantas Distribution Platform (QDP) “more closely aligns” the functionality of indirect agent channels with the capabilities currently available via Qantas.com, “providing more seamless customer service".
According to Qantas, agents will have access to “richer content” that is relevant to the customer’s journey, including images of cabins and meals and the ability to book extras such as extra legroom seating.
It will also provide Qantas Frequent Flyer information and tier status at the point of sale.
Vanessa Hudson, Qantas’s chief customer officer Vanessa Hudson, said: “We want to make the booking experience as seamless and enjoyable as possible, no matter their booking channel preference.
“This new platform will help us provide that to our trade partners and customers, modernising the way Qantas delivers content.”
The QDP is currently available through Travelport, Serko and CTM, with Qantas adding that it is “working closely” with other GDS and agency partners to adopt the new technology.
Trade partners are able to access the QDP content either via approved partner connections, or directly by developing a connection to Qantas’ NDC XML Application Program Interface (API).
