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Ryanair rejects claims made by OTA group and demands regulatory probe

Air
Will Payne
11 August 2023

Ryanair has rejected claims made by Online Travel UK about its enhanced-security check-in procedures for passengers whose bookings were made via online travel agencies, and has called on regulatory bodies to intervene.

Michael O'Leary, director and chief executive of Ryanair

O'Leary said Ryanair's cost advantage on competitors has continued to widen

It comes after the coalition of some of the UK’s biggest OTAs called on regulators to put an end to Ryanair’s online verification process, which it said targets customers who book their flights via an online travel company.

In response, Ryanair said the policy is designed specifically to ensure it can communicate with passengers directly and not via an OTA, in order to comply with legal obligations and to allow passengers to correct their contact details if needed.