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The wave of discounting that's leaving cruise agents feeling 'demotivated'

Cruise
Will Payne
2 June 2023

Cruise agents are fearing burnout this summer with discounted cruise fares driving record-breaking sales amid soaring post-Covid travel demand.

The wave of discounting that's leaving cruise agents feeling 'demotivated'

Might cheaper fares and greater capacity mean more customers? (Image credit: Sandra Seitamaa/Unsplash)

Speaking to TTG, river cruise specialist homeworker James Hill said he was heading into the summer “very demotivated” as lines continue to discount cruises, resulting in less commission.

“The trouble is that if something is £4,000 and a company offers 10% commission, I take home £400 – but when they drop the cruise price to £1,500, I only take home £150, yet I still have to work just as hard to convert the same amount of business,” Hill explained.

“So I’m working as hard as usual, but not getting anywhere near the same income. The business is there, the customers are there, but the income isn’t.”