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Netflights: 'Fares were manifestly incorrect'

Netflights: 'Fares were manifestly incorrect'

In a statement, Netflights said: “For a short time, overnight, at the beginning of last week, British Airways incorrectly filed some fares to a small number of long-haul destinations.


“As these fares were automatically loaded into the system, they would have been immediately available to book, through no fault of Netflights.


“These fares were manifestly incorrect and were removed as soon as British Airways became aware of the issue the following morning.


“We’ve apologised and have refunded the customers affected. A gesture of £100 for future travel will also be offered for affected customers to book via Netflights.”


A BA spokesperson added: “We’re very sorry and have fully refunded these tickets, as well as offering a voucher to apologise for the inconvenience. While we are unable to honour these bookings, we are encouraging customers to contact us to discuss reimbursement.


“We have apologised to all the agents involved and are doing everything we can to support them. We will work with them on a case by case basis to resolve any outstanding issues.”

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