Consumer champion Which? has called on the government to give the CAA the powers it needs to follow up its pledge to name and shame airlines and airports failing to meet the needs of passengers with accessibility requirements with enforcement action.
The CAA on Tuesday (25 April) called for views on a new proposed framework to improve the air travel experience for passengers with accessibility requirements, which would see the authority rank airlines based on their service.
This would encompass the entire passenger journey from booking flight tickets and arriving at the airport through to their onboard experience and any necessary feedback or complaints handling.
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