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Agents

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AE Expeditions sales chief vows to crack ship visit 'issue' ahead of agent overnights next year
Andrew Turner said agents enjoyed the two recent overnight ship visits in Scotland before highlighting how these educationals still had their limitations
Tui boss calls for return of 'seamless' EU borders and tells of big drop in US sales
Tui’s Sebastian Ebel has highlighted a big fall in sales to the US and said it and the EU need to make border control more user friendly for UK travellers
'Old school' agent pivots with new lifestyle venture to meet clients' evolving expectations
Jesse Sharp’s Celsius London will offer a wide range of lifestyle management services as luxury travellers’ expectations evolve.
Tui chief pins slow start to peaks on change in UK strategy
No need for 'aggressive' lates pricing this summer, Tui chief insists
Sebastian Ebel says Tui is well sold in the UK for summer 2025 and will not be as aggressive in late sales pricing as competitors, but signalled bargain prices in the UAE due to the Middle East conflict
Third-party agents help Tui to strongest early summer result for more than a decade
Chief executive Sebastian Ebel has credited the ’proven sales strength’ of both its own agents and partner agencies for its strong showing in the three months to the end of June 2025
Travel Village shares vision to cement itself as a 'national brand'
The Blackpool-based agency and cruise specialist, which operates the Southampton Cruise Centre brand, has shop in the seaside town plus close to 100 homeworkers dotted across the country
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Virgin Atlantic debuts 'gamified' training modules for agents
Carrier has revamped its Sky High Club agents’ training modules and detailed capacity increases on key routes this winter
Spa Travel credits 'always around' mentality for confidence to cut staff hours as it celebrates 45 years
The West Yorkshire agency celebrated its birthday with a roadshow for 250 clients with 40 operators attending
Westoe Travel upgrades van used to deliver tickets to customers following Royal Mail shake-up
The South Shields-based agency mainly delivers theatre and train tickets to its Rail Adventures customers
'One size doesn't fit all': Riviera Travel restructures trade team to boost business efficiency
River cruise and touring specialist also plans to grow team to offer more specialised support to agents
A&K Sanctuary unveils new luxury riverboat with ‘palace’ inspiration
Named after the Turkish word for ‘palace’, Nile Seray will make its debut in 2026
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‘He's our welcoming committee’: meet the pups in travel agents melting hearts

We’re a team of dog lovers here at TTG and we loved speaking to travel agents to gather the most charming stories of pooches brightening agents’ days. This lot certainly boost staff wellbeing, bring smiles to customers, and just occasionally cause a bit of mischief and mayhem at client consultations. 
 

Coconut Travel boss hires husband to lead new homeworking division
Director Claire Smith has asked her husband James to support the agency’s three existing homeworkers and the other five coming joining the business in September
'They know how to sell': Premier to keep Baldwins teams in place following three-branch deal
Premier’s deal to take on three former Baldwins Travel shops and keep 14 of the agency’s staff in jobs will help ’cement’ the brand’s presence in Kent, MD Paul Waters tells TTG
Dolphin photo: Fabrizio Frigeni on Unsplash
Charity accuses Tui of breaching its own policy on captive whales and dolphins
Tui is the subject of 32-page report by World Animal Protection, which delves into the operator’s extensive use of marine attractions, claiming the group plays a ’significant role’ in driving demand for them
Wendy Wu Tours recruits ex-Baldwins marketing exec Amy Sharp to trade team
’We’re proud to be keeping such a talented professional in the trade, and I know our partners will value her insight and support,’ said Wendy Wu head of trade sales Gary King
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Premier Travel to take on three former Baldwins Travel branches
The agency will expand into Maidstone, Uckfield and Tonbridge
'8 things I’ve learned booking rail holidays for my clients'
With holidays by train growing in popularity, one agent shares the lessons they’ve learned on selling rail travel
Royal Caribbean seals deal with British Airways to offer exclusive flights in 2026
Selecting the flights will create a fly-cruise package priced from £1,112 per person, according to the family-focused line
Home residence firm taps Pope’s sommelier as agents demand ‘exclusive’ service
The luxury residences rental company has recruited the Vatican’s wine expert in a bid to stand out against its competitors.
Top agencies reveal secrets to rewarding referrals as loyalty schemes rise
Is there a magic solution to keeping clients loyal, treating them well and winning new referrals? Personalising the approach is key. 
The Cruise Room: Jonathan Howitt (left) and Robbie O'Grady (right)
The Cruise Room launches recruitment drive to free up owners to pursue 'new projects'
The Wirral-based agency believes it needs to hire more staff so its co-founders Jonathan Howitt and Robbie O’Grady can focus on new projects
Storm Floris: Jet2 vows to fly full schedule as UK placed on alert for 'unseasonably strong' winds
An amber Met Office warning for wind covering much of Scotland will take effect from 10am on Monday (4 August) with a yellow warning for wind covering much of northern England and Northern Ireland
'It was fate': Former sisters-in-law turned agency owners go local with first Destination Perfect shop
Agency co-owners Carla McFeely and Carla Mann have long wished for a high street shop but had not found the right premises until now