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Agents

Lates market fracturing as unrealistic budgets and expectations clash with higher holiday prices
One agent told TTG: ’There’s still a myth around last-minute holidays that prices are always good – that is not the case.’
10 new ways to sell Italy to luxury travellers this year
Visitors to Italy are looking beyond Venice, and Rome and Amalfi Coast to explore lesser-known destinations.
Why agents should stop relying on referrals, and four other business tips from a marketing expert
David Nickel, founder of marketing agency Jadewolf, shares the five biggest mistakes agents make when promoting their businesses – and how to fix them
Agent calls for greater suicide prevention support at work after own emotional journey
In 2023, Michael Gillies hit rock bottom – burnt out by losing his travel business, heavily in debt, he did the unthinkable when he felt he had nowhere else to turn. Now he’s recovered, he’s determined to make sure others who need it can access the right support
Barrhead to open third Northern Irish store in 'phenomenal' shopping centre location
In March 2025, the agency confirmed plans to expand into Northern Ireland after one of its stores exceeded its annual target in the first quarter
Airports get back to normal after problems at Nats control centre prompt UK-wide flight delays
The air traffic control services provider has apologised for delays and cancellations after experiencing technical issues at its Swanwick control centre that covers the London area
Sunlounger Travel launches search for sixth shop after landing £10,000 from Jet2
The agency, which is aiming to grow to 25 branches, is looking to expand deeper into its East Anglia heartland after tapping Jet2’s Scale Up Your Street fund for £10,000
Trump administration hijacks Jet2holidays' advert in memes mocking deportee flights
White House video posted to X and Instagram splices Jet2’s familiar ’Nothing beats a Jet2 holiday’ slogan with footage of US deportee flights in a dark turn for the operator’s viral marketing campaign
'As AI search becomes the norm, agents must use it to strengthen their claim to being the experts'
As Google doubles down on AI-first search, agents must endure short-term disruption for longer-term gain writes Propellic’s Brennen Bliss for TTG, in the knowledge those who embrace AI as a research assistant rather than resist it altogether stand to strengthen their value and relevance to their clients
Agent invests in ‘aftercare’ app to prevent client loyalty ‘fizzling out’
Emily Grace has teamed up with Georgie Spurling on a wellness app designed to hold guests ‘accountable’ on their wellness journey after they check-out of the hotel. 
RSPCA leads renewed calls for Tui to stop selling captive animal attractions
The RSPCA has also pointed out there is a law in England and Wales forbidding brands selling exploitative excursions which has never been implemented
Hays Travel ready to go all-in on cruise with bookable website following Cruise.co.uk deal
Dame Irene Hays added the agency giant remained in an acquisitive mood should any suitable opportunities emerge
First look at NCL's upgraded 270-acre private island featuring new waterpark with 19 slides
The cruise line – part of Norwegian Cruise Line Holdings – expects to welcome a million guests to Great Stirrup Cay across 15 of its ships next year
'It took me seconds to say yes!': Lynsey Jones on her 'shock' redundancy and new start with Ambassador
Balkan Holidays’ head of sales’s professional world came crashing down in April 2025 when she was made redundant but she is now back doing what she loves the most – helping agents sell more holidays
Hays Travel acquires Cruise.co.uk to expand into online cruise market
Hays hails deal as its biggest since acquiring Thomas Cook in 2019
How agents can sell a no-fly trip to three French hot spots
Paris, Provence, St Tropez: could there be a better trio of sophistication? And clients can also do them all without ever getting on a flight.
Travel Chaps owners joined by new staff and supplier reps for official shop opening
Matt and Ashley Phillips, whose background is in hospitality, joined the travel industry during the pandemic, setting up their agency with Not Just Travel
Titan Travel hires Virgin Voyages' Andrea Jones as trade team expansion continues
Senior sales manager role Jones will manage a range of strategic accounts across the UK ’to drive deeper relationships and forge mutually beneficial business growth plans’
'We can move forward': Baldwins Travel's Tricia Lester joins Ashdown Travel along with nine colleagues
Surrey agency Ashdown Travel approached Lester on LinkedIn ’a couple of months ago’ before revealing plans to add two branches and recruit more staff
Top Villas appoints Rachel Bramley to support agents in deepening trade push
Following her appointment, Bramley revealed how Top Villas plans to ’offer the kind of hands-on, responsive support that travel agents and tour operators really value’
Halstead Travel owner's video interviews see her win funding for first retail shop
Arline Sloan will launch Halstead Travel on the high street in September for the first time, eight years after setting up the homeworking brand
Your lovable agency mascots and their globe-trotting adventures

Have you ever wished you could fold yourself up and fit into a client’s suitcase when they go travelling? Well, these mascots are lucky enough to pull it off – they are often to be found travelling the world, accompanying agents on fam trips, joining clients and their families on holiday, and helping their agent owners to host escorted tours.

Agents warn 'out of hand' resort fees are putting clients off visiting the US
One agent told TTG she had to stump up an extra $700 in fees during a 16-night itinerary
‘Let independents decide their suppliers,’ urges agency with 100% commission promise
A new host agency, Independents – Powered by Azure, has criticised restrictive contracts that limit the potential of advisors’ earnings.