Things have been particularly tough over the past few weeks. It’s been a challenging period with many hours and a lot of money lost, all with fewer new bookings coming through.
Like many others in this industry, it has made me stop and reflect on how we operate, especially when it comes to charging administrative fees for changes, cancellations and amendments.
I imagine there are lots of companies and agents sitting at their desks right now dealing with requests, making changes and putting in the hours, all while technically working for free – or even losing money in the process.
