Riviera Travel has added a new quick access "support desk" function to its online trade platform, Riviera Explorer, which it says will empower agents to resolve common queries "more independently".
Vicky Billing is Riviera Travel's UK and Ireland Director of Trade, Partnerships and Loyalty
The support desk is a completely new addition to Riviera Explorer giving agents "faster and easier" access to help and guidance with bookings, incentives and general enquiries, as well as direct access to FAQs and further support options, where needed.
It will serve as a "single point of access" within Riviera Explorer, featuring everything from product training and downloadable resources to updates from Riviera and incentives.
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