The support desk is a completely new addition to Riviera Explorer giving agents "faster and easier" access to help and guidance with bookings, incentives and general enquiries, as well as direct access to FAQs and further support options, where needed.
It will serve as a "single point of access" within Riviera Explorer, featuring everything from product training and downloadable resources to updates from Riviera and incentives.
Support is triaged first by whether an enquiry concerns Riviera's river cruise, escorted touring, or yacht, ocean or solo product. Follow on options then include booking and customer support, Riviera Explorer platform support, incentives, campaigns and agent benefits (including Riviera Vault), trade support requests, training and learning, and "everything else".
Access to Riviera's AI assistant Riva is also built into the support desk, providing instant on-screen assistance with product knowledge, itineraries and using Riviera Explorer.
Where further support is needed, agents can get in touch by email, phone or an embedded form, allowing them to submit more detailed enquiries without leaving the Explorer platform.
"The launch of the support desk in Riviera Explorer is the next step in how we are supporting our valued agent partners at Riviera," said Vicky Billing, Riviera's UK and Ireland Director of Trade, Partnerships and Loyalty.
"We’re continuing to invest in practical tools that make it easier for agents to find answers quickly and focus on selling Riviera with confidence."
