Four Seasons Hotels and Resorts is expanding on-site access to Covid-19 testing across its hotel portfolio in order to make it easier for guests amidst ever-changing global entry requirements.
In many Four Seasons properties, testing for guests can already be conducted within the hotel, a move the group said was part of its enhanced health and safety programme, Lead With Care.
The brand said on-property access to testing is “potentially going to become critical”, and seeks to offer a testing option wherever possible within its hotels, or in adherence with local guidelines, what is not possible, will advise and steer guests to the appropriate location for a test.
A spokesperson for the group said: “Whether as a departure requirement or simply for peace of mind, all Four Seasons properties globally can facilitate access to Covid-19 testing for guests. In most cases, testing can be arranged on-property, with a third-party, to ensure a convenient experience. In some markets, availability and regulations prevent on-property testing; in these instances, Four Seasons can facilitate off-site testing for guests.”
The group added that Lead With Care preventative measures such as Four Seasons Global Guest Mask Policy remain in place without exception “even if a guest can show proof of a recent negative test or complete vaccination”.
Properties in Europe that will be offering on-site testing include Paris, Lisbon, Madrid and Milan, and both the group’s hotels in London.
“We are extremely happy to be at the forefront of this initiative, another step towards normality, even if it is a new normal,” said Guilherme Costa, general manager at Four Seasons Hotel Ritz Lisbon.
“Together with Lead with Care, which has been put in place throughout the entire portfolio, in Lisbon we are now also rolling out a new service which we believe will bring great commodity and benefits to our guests. We are working with a certified Portuguese company to test guests on property: this is a game changer, as it makes guests’ lives much easier, so that they do not have to go to a clinic to get tested,” he added.
Lead With Care was a frontrunner among the world’s luxury hotel groups, launched as a comprehensive programme for guests and employees in May 2020, so that Covid-19 health measures could be implemented worldwide.