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Luxury operator reveals agents’ ‘trickiest’ concierge request as demand for VIP service grows

Luxury
Emma Dooney
1 July 2025

Carrier has doubled its concierge team following a 37% increase in monthly enquiries for the elite service compared to last year.

Carrier Luxury

Lorraine Norcross, concierge manager at Carrier, has been called a 'fairy godmother' by clients

Carrier has revealed the hardest concierge service to confirm – and the secrets behind how the operator secures it. 

 

The luxury travel company has invested heavily in its concierge over the past year, appointing three full-time employees to the VIP service and rolling out an internal ‘concierge fam trip’ programme for its team. 

 

Along with traditional add-ons like reserving tables at exclusive restaurants, it also covers more complex and bespoke requests. Advisors can technically ask for anything, and if it’s possible, Carrier will go out of its way to make it happen.