More than 50 travel agents have signed a petition urging Abta to change its policy on how it refunds Cruise & Maritime Voyages (CMV) bookings, warning they make take legal action if the dispute is not resolved.
As reported by TTG on 19 February, agents have continued to challenge the association over having to reimburse their commission after only some refunds from the collapsed cruise line were paid in full.
Abta has maintained it will only refund the net value of bookings cancelled due to Covid-19 before CMV’s parent firm South Quay Travel & Leisure failed on 20 July last year.
The association has covered in full bookings that were cancelled as a result of CMV’s failure.
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