Agents have launched a petition urging Abta to change its policy on how it refunds Cruise & Maritime Voyages (CMV) bookings, claiming the association “moved the goalposts” after updating guidance to members in the months after the cruise line’s failure.
As reported by TTG on 19 February, agents have repeated their frustrations at having to reimburse commission after only some refunds from the collapsed company were paid out in full.
Abta has said it will only refund the net value of bookings already cancelled due to Covid-19 before CMV’s parent firm South Quay Travel & Leisure failed on 20 July last year.
Abta is covering in full those bookings that were cancelled as a result of CMV’s failure.
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