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Agents set to play more important role than ever post-Covid

Destinations
James Chapple
16 February 2023

Agents are set to play an even more important role than ever in post-Covid travel owing to the increased complexity, expense and financial risk tied up in travel.

'Agents must get applications done'

(Credit: Francesca Tirico / Unsplash)

Pata’s latest Patterns report, based on a survey of 36 of its UK and Ireland members, highlighted seven key trends set to shape travel in 2023, including "agent authority".


"If anything goes wrong – an ever-present worry in a post-pandemic world – a travel agent at hand to help sort it all out is essential," said Pata. "Travel agents have taken on an even more complex role – part psychologist, life coach, concierge, fixer, dream maker, etc – wearing several hats when working with their customers.