Agents have appealed for Abta to change its policy on how it refunds bookings with failed cruise line Cruise & Maritime Voyages (CMV) and reimburse the commission agents have had to pay back to customers.
Abta provided consumer protection for CMV’s cruise holidays without flights, but the association is refunding some CMV customers on a net basis (minus agency commission) rather than the full gross value of the booking.
This has left agents having to repay their commission to customers to make up the shortfall in their CMV refunds.
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