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CAA launches investigation into two OTAs

CAA
Sophie Griffiths
18 December 2015

The CAA has revealed that it is investigating “the website and pricing practices” of Opodo and eDreams.

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The government body said that it had been in discussion the owners of the two sites over the course of the year, “in relation to a number of issues concerning price transparency”.

It added the OTAs, which are both part of the eDreams Odigeo travel group, had “failed to address these concerns and they have now been notified that a CAA investigation is underway”.

Separately, the Advertising Standards Authority published a ruling upholding a complaint against Opodo relating to misleading advertising and pricing.

The ASA has also asked for this decision to be extended to cover the website of eDreams. The CAA welcomes both these decisions.