The group, made up of 10 members, said it will work with the sector regulator as “a critical friend” to provide advice and make sure consumer interests are “at the heart” of future policy development and decision making.

Laying out its plans for the next 18 months, the panel will focus on summer disruption, as well as looking at the potential longer-term impact of the pandemic. 

The rising cost of living, concerns about the environmental impact of aviation and new technology on consumer behaviour and attitudes towards flying will also be examined.

The CAA said the panel would “remain flexible and adapt to future priorities and changes” within the aviation sector and focus on how they could influence the future of the industry and its regulatory landscape.

Paul Smith, consumer director at the CAA, said: “Over the next 18 months, it will be important the aviation sector provides a good experience to all consumers, including those who are vulnerable, to promote confidence as people return to flying post-pandemic.

“Through its new work programme, the panel will work with the Civil Aviation Authority to help deliver good outcomes for consumers, and to ensure we continue to promote consumer choice, value and fair treatment, and improve consumer protection outcomes.”

Jenny Willott, chair of the CAA’s consumer panel, added: “The next 18 months will be crucial as passengers return to flying, but in a new context with the rising cost of living challenges and a heightened interest in the impact of flying on climate change.

“We will be considering some of these long-term, future challenges and the potential impact on all of us and our ability and desire to fly. We will be looking at how we can work with the Civil Aviation Authority, airlines and airports to ensure that consumers’ needs are at the heart of decisions.”