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CAA releases new airport guidelines to support travellers with hidden disabilities

Air
Tom Parry
9 December 2016

New guidelines to help air passengers with “hidden disabilities” receive more effective support and communication at UK airports have been issued by the CAA.

The CAA has issued more than 600 fines to airlines for failing to ensure passengers have the correct Covid paperwork

The authority said it was aiming to help reduce “stress and anxiety” for travellers while they used British terminals.

The CAA added that the guidelines had been drafted following a “wide-ranging consultation” with both airports and disability organisations.

Among a number of recommendations laid out by the CAA, was the need for airports to provide staff with hidden disability awareness training and give disabled travellers the option of wearing a lanyard or bracelet quickly identifying them to staff when they were in need of assistance.