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Cook losses force Association of Atol Companies to review agent relationships

Atol
Rob Gill
25 November 2019

The Association of Atol Companies (AAC) is reviewing the way it works with travel agents after members suffered higher losses from the Thomas Cook collapse.

The association said it had launched a "full review" of its members’ relationships with agents

Cook's UK store network was acquired by Hays Travel shortly after the brand collapsed in September 2019

AAC members have suffered "losses many times greater than expected" due to Cook’s practice of collecting final holiday balances from consumers many months and sometimes more than a year ahead of travel.

Several AAC members sold their flights and holidays through Cook’s retail shops and the Freedom Travel Group, so suffered losses when Cook went into liquidation in September as they are still required to provide these holidays under their own Atols.


As a result, the association said it had launched a "full review" of its members’ relationships with travel agents.