The luxury line said “constantly changing variables” around international travel restrictions and uncertainty relating to Covid-19 “hinders the ability for all cruise lines to operate” leading to its decision not to return this year.
“We extend our deepest apologies for this situation that is beyond our control and is a great frustration to all of us. Everyone at Crystal, along with the officers and crew of our ships fleet-wide, are extremely disappointed that we were compelled to take this action as we were looking forward to exploring together,” the company said in a statement.
“What is certain is Crystal’s commitment to the safety and wellbeing of our guests and crew above all else. While we are looking forward to welcoming our valued guests back aboard again as soon as possible, we will not do so until it is deemed safe by governing health authorities.”
All affected ocean and yacht guests will receive a credit equal to 125% of the cruise fare paid on fully-paid reservations – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal.
For guests who have not fully paid, the credit will then be based on the deposited amount. Credits are valid on any Crystal experience (ocean, river, yacht or expedition) embarking through to 31 December 2023.
River customers have been offered two options, which Crystal said represented “added value, choice and flexibility”.
Guests can move their current 2020 reservation, including all payments made, to an equivalent sailing during the same time period in 2021, with price protection on the cruise fare and port charges or transfer their reservation to any Crystal experience (ocean, river, yacht or expedition) embarking through 31 December 2023 at prevailing rates.
If any guests do not choose an option by 14 August 2020 they will automatically be issued a future cruise credit, equal to 100% of the cruise fare paid, valid on any Crystal experience embarking through 31 December 2023 – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal.
Crystal said it encouraged guests to contact their travel agent to assist them in selecting their ideal future Crystal cruise.
While its pause in operations is in place, the line has been developing new health and hygiene procedures, recently launching its Crystal Clean+ 2.0 programme of “enhanced” measures to protect guests and crew.
Each protocol will be continually evaluated as new information on Covid-19 becomes available.
“We thank our guests, and our partners, for their continued understanding during this very challenging time. We, the Crystal team, remain at their service,” the line added.
