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Europcar repair charges investigation deepens

News
Gary Noakes
23 October 2017

Europcar has reportedly hired accountants KPMG to see if an alleged repairs overcharging scandal is a worldwide issue.

Europcar

A Sunday Telegraph investigation earlier this year found that around 500,000 UK customers were overcharged by around £40 million for inflated vehicle repair costs of up to 300%. The paper now says that ‘hundreds’ of its readers have complained of unreasonably large charges for minor repairs while abroad.

The Telegraph reported in the summer how it had uncovered an alleged secret system of rebates that inflated repair costs. Europcar has now forced suppliers to change practice but admitted to the paper that the potential compensation value was around £40 million - £10 million more than originally estimated.